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Ordering, Shipping & Returns

Ordering
Once you have placed your order in our webshop and you have completed the payment, we will start working for you. Bart will take a sprint to Berta-83, to prepare her for engraving your wooden wall decoration. Berta-83 needs a few hours to produce your masterpiece, so we let her do her thing in peace. When Berta-83 is ready we will check her work in detail before we finish your order. We apply a protective and UV-resistant lacquer layer to the plate and attach the suspension system to the back. Bart checks whether the product is perfect, because only perfect is good enough for Bart, and therefore also for you!


Shipping
Your order will then be packed and prepared for the big trip to its new home ... your wall! You will receive an email from us in which we tell you that your showpiece is on its way. You will also receive a track & trace code, so you can follow the journey of your order closely. The parcel service then ensures that your beautiful wooden wall decoration will be delivered to your home super fast. We mention the delivery time for every product in our webshop.


Shipping costs
Sending your order within the Netherlands, Germany or Belgium costs €9.95. For orders from € 500 shipping to these countries is completely free.

Sending orders to Denmark, Austria, France, Italy, Luxembourg, Spain, United Kingdom or Sweden costs €12.95.

Sending orders to Finland, Greece, Ireland, Portugal, Bulgaria, Croatia, Czech Republic, Estonia, Hungary, Romania, Slovenia, Slovakia and Poland costs €18.50.

Sending orders to Switzerland, Norway and Iceland costs €25.00.

Do you want your order to be sent to another country? That's no problem! Please contact our customer service, so they can tell you what the delivery time and shipping costs will be.


Returns
We can hardly imagine this, but it could happen that you are not completely satisfied with your order. Please let our customer service know what's wring as soon as possible, so that we can solve the issue for you. It would be nice if you send us photos of the problem, so that we can assess it properly. We think it is very important that you are as happy with the product as we are, so we will do everything we can to make it right!

If no solution is possible, you can return your order within 14 days in its original packaging at your own expense. Please let us know that you want to return your order in advance. You can send returns to:

Brandthout
Weurden 78
7101 NL Winterswijk
The Netherlands

As soon as your return has arrived, we will let you know by email. We will refund the purchase amount to you within 14 days, via the same way you have paid.

Please note: have you ordered a customized wooden wall decoration, in response to your specific wishes? Was your order a Custom Made product? Then returning it is not possible, unfortunately.

Do you have questions about ordering, shipping or returning? Feel free to contact our customer service. We are happy to help you!